The program is expanding from HUP to Pennsylvania Hospital and Penn Presbyterian Medical Center.
A HUP resident bought hair ties for a patient. Her acts of kindness initiative is now expanding to more Penn hospitals.Dr. Noor Shaik created the PennHOPES program at Hospital of the University of Pennsylvania for health-care providers to help make their patients feel more comfortable during hospital stays.The woman was now crying uncontrollably, but not due to pain from her operation that morning. What caused her outburst was that her only hair tie had been lost in the operating room.
The interaction was so meaningful to Shaik that she proposed creating a program through which health-care providers could expense small items that help make patients feel more at ease during their hospital stay. The initiative, called“My intention was to help patients, but seeing how providers are responding to it has been very heartwarming,” Shaik said. “These small, meaningful moments also help us reconnect with why we got into medicine — to help people.
Since having a grand mal seizure in 2022, she had to stop working as a clinical operations manager for Penn’s living-donor program, could no longer drive, and had tried several different medications. At its worst, Houston experienced multiple seizures a day. “I was really smiling — and I had 13 probes that were surgically implanted in my brain,” Houston said.
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