Three years since the pandemic spurred the remote work phenomenon, employees want to retain their flexibility, while bosses are prioritizing satisfying customers over workers.
shows that companies are becoming"disproportionately" focused on their customers' needs, often at the expense of their workers.
That's a reversal from the once common refrain among executives that employees are a company's greatest asset. "One reason for the growing dissatisfaction might be that company priorities are disproportionately focused on the customer, while shortchanging the employees," Columbia Business School Professor Stephan Meier wrote.
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