Responding, John Friel, Travelstart’s SA manager, said that when Emirates cancelled all flights to and from all points in SA last Friday, “There was no policy given to any passenger or travel agent on how to deal with any impacted passenger, more importantly passengers who were already outside SA.
“We have advised these customers that we will reach out to them today [Friday] and assist with applying for the refund for the unused tickets on Emirates and help with lodging a claim to Emirates for the tickets that they had to purchase on another airline as a result of all us being left in the dark,” he added.
“That’s not sufficient. Many who were on a family holiday will be left with a serious debt to repay.”
PalluSA Insurance is useless as always
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