Daniels said that two of the most common ways that businesses are engaging with automation are through chatbot, and automated email, and web-based services.
Automated web services take this function a step further, said Daniels, noting that AI can be trained using innovative processes, such as natural language processing and optical character recognition in which machines learn to identify and respond to input text and visual data, and even analyse the sentiment of the written word.
“Today’s automation targets a specific kind of work – that which involves strict routine, structured data, or rule-based tasks. From filing in application forms to the verification of information, these are the kinds of jobs that are ideal for AI-automated processes,” said Daniels. “Coding, programming, and IT-related skills will become even more valuable, and an expansion of the field will result in different employment opportunities,” he said.released by global consultancy Accenture which found repetitive jobs such as clerks, cashiers, tellers, construction-, mining- and maintenance workers are most at risk in South Africa.
“What we are seeing in South Africa is proactivity from corporates when it comes to training and upskilling their staff. This provides the opportunity for leaders to get involved and fully understand the shift to an automated workspace and equip employees for future work processes.”
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