South Africans in struggle to get Sassa Covid-19 relief grants

Cape Town – Frustrated residents have expressed disappointment with the SA Social Security Agency as they have still not received the R350 Covid-19 relief grant the government promised.

At the beginning of August, 4.4 million people had received the Social Relief of Distress grants, although an estimated 8 to 15 million people were eligible, according to a grant-tracking campaign, the Pay The Grants campaign, to amplify voices of people left out or awaiting the lifeline. "While some improvements have been made, relief measures have been extremely slow and full of challenges, translating into widespread hunger for months,” he said.

Masango said those advisers clearly did not fix any of the agency’s challenges as reports confirmed Sassa was drowning under a backlog of 300 000 emails and 4 000 attempted phone calls a day from desperate people needing assistance with the SRD grant.

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