'Please Call Me' inventor wins new round in Vodacom case

“It is, however, acknowledged that the investigation — from the time the matter was allocated to the senior investigator for investigation — was conducted and finalised within a reasonable period. The plan was approved or confirmed by the board during April 2020 and the investigation was concluded on 14 January 2021. That is nine months. However, the Irba failed to allocate the file to the investigator within a reasonable time. The file was only allocated after more than 22 months.

Mkhwebane criticised the regulator for a lack of “adequate internal processes and service standards in which investigation timelines are prescribed”. She said the regulator failed to “implement proper processes to ensure speedy resolution of complaints”.“He only got feedback upon inquiry about the progress of the investigation, or when negative media/social media communications came up.

As a remedy, Mkhwebane said Irba acting CEO Imre Nagy must develop a standard operating procedure manual and service standards to enhance the regulator’s rules when conducting investigations within 90 days. She said these should go together with “prescribed timelines within which the investigations should be conducted to ensure continuous communication with complainants and to ensure speedy resolution and turnaround time for complaints”.

Mkhwebane said the finance minister and the Irba must take “cognisance of the envisaged remedial action”.

He keeps on winning, but where is the money from Vodacom

When is the High court ruling on the quantum due to Makate?

Hebanna a whole public protector?

South Africa Latest News, South Africa Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Public protector finds Western Cape MEC Anton Bredell guilty of breaching Code of EthicsAnton Bredell failed to act against fraud and corruption committed by officials of the Oudtshoorn Local Municipality, in March 2019. 👏👏👏👏👏
Source: IOL - 🏆 46. / 51 Read more »

'Please Call Me' inventor wins new round in Vodacom casePublic Protector Busisiwe Mkhwebane has found the auditors regulatory body guilty of maladministration in a complaint brought by the “Please Call Me” inventor on Friday.
Source: SowetanLIVE - 🏆 13. / 63 Read more »

43 countries call on China to respect Uighur rights | News24Forty-three countries have called on China to 'ensure full respect for the rule of law' for the Muslim Uighur community in Xinjiang, in a statement read at the United Nations on Thursday that sparked outrage from Beijing.
Source: News24 - 🏆 4. / 80 Read more »

Maverick Citizen: Help close the gap: A call to participate in the ECD Census 2021In my role as the chairperson of the National Early Childhood Development Alliance (NECDA), I have a vested interest in building a better future for children by promoting children’s rights to Early Childhood Development (ECD). NECDA is a non-profit organisation with a current membership of approximately 115 registered organisations – all are NPOs working in the ECD sector. Our objective is to provide capacity building, high quality training and resourcing to the ECD Sector in an effort to address ECD concerns and improve on service delivery to children.
Source: dailymaverick - 🏆 3. / 84 Read more »

IEC says it is not its call to punish when electoral code of conduct is contravenedThe IEC says it was up to the courts to decide on imposing any sanctions for the contravention of the electoral code of conduct. It's not it's call to punish the ANC. You are currently making ActionSA fight you in court to have their name on the ballot while you created a new deadline for the ANC when the missed it? IECSouthAfrica Tsek, we see you!
Source: IOL - 🏆 46. / 51 Read more »

Political parties, religious, civil rights organisations call for democracy in eSwatiniEFF leader Julius Malema and his party indicated that its members would be shutting down all the border entrances.
Source: IOL - 🏆 46. / 51 Read more »