PERCY LETWABA: Shared data is vital for cities to identify risks and boost service delivery

If data is the new gold or oil, how well are SA cities doing in using this precious resource to drive development and improve service delivery to citizens?

Many of the risks we face — rapid urbanisation, the effects of climate change, and the effective management of scarce resources such as water — are shared among SA’s cities. Leveraging shared data and analytics could help identify risks quicker, drive the development of solutions to common challenges and greatly improve service delivery, thereby fostering trust and building greater social cohesion.

Cape Town’s Emergency Policing and Incident Command programme, which went live in 2016 and is a first of its kind in SA, provides a centralised emergency control platform for the preparation, mitigation, response and quick resolution of all public safety incidents in the city. The platform is built on powerful intelligent technologies with comprehensive reporting capabilities that provide real-time access to incident data, which informs broader planning and response strategies.

Improved use of data within SA’s cities could also foster new business models that are built on data-driven innovation and real-time insights. By improving the use of data as a vital public resource, cities could achieve the following:through evidence-based policy-making, outcomes-based contracting for key public works programmes, and community budgeting that increases citizen engagement with vital budgetary processes to help ensure optimal use of public funds.

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