Ombud for short-term insurance set to feel the fallout of Covid-19

Almost 75% of complaints were about rejected accident claims. Picture: 123RF/DMITRY KALINOVSKY

The OSTI, which facilitates consumer disputes between short-term insurance companies and consumers, said it expects a surge in Covid-19 complaints related to business disruption and travel in 2020. “Up until the end of March 2020 we had received, year on year, substantially more complaints, so that trend is continuing,” said Teixeira-Mckinon.

The OSTI closed 9,167 complaints out of 10,367 in 2019, which translated to more than R94.9m recovered in favour of consumers compared to the prior two year’s R87m.

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