JONATHAN COOK: Become a god of small things

JONATHAN COOK: Become a god of small things 🔒

2021-06-21 11:10:00 PM

JONATHAN COOK: Become a god of small things 🔒

Managers are usually focused on dealing with big issues but it is often the details the customer notices and values

21 June 2021 - 16:06We are used to criticising inefficiencies in the government, but in recent weeks I have come across serious service deficits from companies in the private sector. They range from small businesses failing to keep to commitments, to an extraordinary inability to change a delivery address on the part of the company that distributes this newspaper.

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These are failures in the daily management of small things — such as the electrician failing to respond to my messages and then, when we finally did agree a time, not arriving. So I now have a new electrician of the kind who values his job more highly than the previous one. It is very often the small things that the customer notices and values. Managers would do well to check from time to time with their staff whether these small things get done well...

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JONATHAN COOK: Become a god of small thingsManagers are usually focused on dealing with big issues but it is often the details the customer notices and values

DA lambastes Mmamoloko Kubayi-Ngubane for spending R150,000 on cook-off with Somizi'She could have used the R150,000 to help over 100 accommodation businesses benefit from free grading,' said the DA's shadow minister of tourism Hlanganani Gumbi. You know it's stories like these that reminds us that we are led by opportunists, popularity seeking corrupt bunch of few elites who have little regard for the poor masses who always knows no any other block on the voter's rolls excepting ticking for the ANC. CRY ''MY'' BELOVED COUNTRY.🖤 The foolish minister went on to say the cook out will help her reduce stress of attending meetings after meetings. She wanted something to help her unwind. 💁‍♂️

JONATHAN COOK: Become a god of small thingsManagers are usually focused on dealing with big issues but it is often the details the customer notices and values

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