Joburg’s billing system still dysfunctional, says former City Power chair

CITY LIMITS: Johannesburg’s CBD at night. Fixing the city's billing crisis was a key campaign promise of mayor Herman Mashaba. Picture: BLOOMBERG

Fixing the crisis was a key campaign promise of Mashaba, who took over the reins of a minority DA-led coalition government after the 2016 local government election. Bethlehem was appointed City Power chair after the DA-led government took over and replaced ANC stalwart and former director-general in the presidency Frank Chikane in March 2017.Bethlehem did not re-apply to be board chair of the entity and handed over the reins to new board chair Lerato Nage at City Power’s annual general meeting last week.

It was “impossible to improve revenue or resolve queries until this [the billing system] was addressed”, she said.She said an effort had been made to integrate the process of billing between the entities that generate the user and information and the people that generate the bill, but that “these things are divorced from each other” in Johannesburg.

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