Impact Series | Telviva Engage: omnichannel customer service

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Impact Series | Telviva Engage: omnichannel customer service [promoted]

how businesses engage with customers is vital: it reassures clients that they have been heard.

Long gone are the days of PBXes and Post-it notes. Customers engagement is becoming more unified, and agents are now more empowered to respond with a single view of the customer’s profile and historical engagements in a meaningful and useful way.

Source: News Formal (


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