Join the FutureProof online event with DiDataMEA and Business Day, on June 22 at 10am.
Join the FutureProof online event, with Dimension Data and Business Day, on June 22 at 10am
15 June 2021 - 08:43SponsoredGain insights on customer experience and digital transformation in the new world. Picture: UNSPLASH/DAVID DVORACEKMore than 80% of organisations acknowledge that superior customer experience can offer a competitive edge, especially as digital technologies, and advancements in AI and analytics, increasingly take centre stage in uncovering valuable insights from customers.
The Covid-19 pandemic has meant that many customer have had to access products and services remotely and as such had to be engaged virtually. Whether they are shopping, banking, or paying bills, customers not only expect to be able to reach service providers on a variety of channels and touchpoints, but they also expect their experiences to be seamless, consistent, and personalised across channels.
As a result, it has become more complex and challenging for businesses to keep up with and understand their customers’ journeys. More successful companies are doing a better job at managing customer communication, engagement and experience as more avenues for contact become available. Already, customers have come to expect a truly hybrid experience that is seamless, consistent, and personalised. headtopics.com
To build true engagement with these customers, organisations must address the demands of in-person service and digital convenience through a hybrid customer experience model. Dimension Data, through its Intelligent Customer Experience team, has built and implemented solutions that have helped businesses exceed customer expectations, strengthen brand loyalty and grow businesses in many sectors.
Business leaders need to adopt the right tools and technologies not only to enable a hybrid customer experience delivery but also to bridge the gaps across operational silos and complex processes which restrict its effectiveness.The backdrop for this second edition of FutureProof are the insights from the 2020 CX Benchmarking Report from Dimension Data’s parent company, NTT. The findings of the 2020 Report comprise responses from 1,020 respondents representing 13 industry sectors, and are drawn from 79 countries from five regions: the Americas, Asia Pacific, Australia and New Zealand, Europe, and the Middle East & Africa.Read more: Business Day »
Gift of the Givers to give medicines to clinics, hospitals after destruction caused by riots
Gift of the Givers’ Imtiaaz Sooliman says they found that 70 pharmacies, two huge pharmaceutical wholesalers and a pharmaceutical manufacturing company were burnt by looters and rioters.
Welcome! You are invited to join a webinar: Insurrection in Mozambique's Cabo Delgado - Preventing a New Jihadist Front. After registering, you will receive a confirmation email about joining the webinar.Militant attacks and security force operations in Mozambique’s Cabo Delgado province have claimed nearly 3,000 lives, while displacing hundreds of thousands of people. Join the discussion on how to prevent the insurrection from escalating into a new frontier for global jihadism, with Zenaida Machado, Senior Researcher for Human Rights Watch's Africa Division, Luis Nhachote, Investigative journalist and Mail & Guardian Mozambique correspondent, and Dino Mahtani, International Crisis Group's Africa Program Deputy Director. Elissa Jobson, Crisis Group's Director of Global Advocacy, will moderate the panel.
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Expect car price hikes in 2021 despite stronger randMany new cars experienced double-digit inflation as rand weakness bit, and more misery looms
How mobile virtual network operators can support digital transformationSPONSORED | StandardBankZA The growing demand for online communication, streaming and education has lifted demand for mobile virtual network operators.
Liberty pins growth hopes on ‘augmented-human’ approachThe insurance and investment group says it has spent ‘hundreds of millions’ of rand on new digital tools to augment its financial adviser network
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