FUTUREPROOF | Digital transformation and customer experience in the new world

15 June 2021 - 08:43Gain insights on customer experience and digital transformation in the new world. Picture: UNSPLASH/DAVID DVORACEK

The Covid-19 pandemic has meant that many customer have had to access products and services remotely and as such had to be engaged virtually. Whether they are shopping, banking, or paying bills, customers not only expect to be able to reach service providers on a variety of channels and touchpoints, but they also expect their experiences to be seamless, consistent, and personalised across channels.

To build true engagement with these customers, organisations must address the demands of in-person service and digital convenience through a hybrid customer experience model. Dimension Data, through its Intelligent Customer Experience team, has built and implemented solutions that have helped businesses exceed customer expectations, strengthen brand loyalty and grow businesses in many sectors.

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