Consumers take on debt counsellors

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While the number of complaints and enquiries increased last year by 3,445 compared with the previous year, there was a decrease in the number of disputes opened and closed.

If you apply for debt relief you may not enter into any more credit agreements, other than a consolidation loan. Picture: 123RF

Gabriels says the fact that 10% of all complaints received by his office relate to debt counselling is indicative of the pressure consumers are under due to tough economic circumstances. The costs and fees that apply;Disputes relating to debt restructuring proposals and the acceptance of proposals made; andThe largest category of complaints to the Credit Ombud last year was credit information disputes, which accounted for 45% of complaints received.

Last year, the ombud’s office opened 673 fewer disputes and closed 510 fewer disputes than the year before.

 

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