Can US firms learn to enjoy unions?

Elevated labour turnover has contributed to a lot of the challenges for businesses in 2021, with direct and indirect costs that affect their bottom lines and make them less able to fulfil demand at a time when the whole economy is struggling with supply chain issues.

Even that can understate the effect of high turnover. As we've seen with automobiles and semiconductors, missing a key critical component can shut down production for an entire business line. The same is the case when it comes to workers — a sales director probably can't do software development and vice versa. Additionally, if lots of workers at a business are quitting it can negatively impact employee morale, leading to more turnover.

Drivers and warehouse workers are two types of employees that have been in high demand in 2021, as companies ranging from UPS and Amazon to Target and Instacart try to meet consumer demand for shipping and delivery. UPS, because it has a unionised labour force, has had lower labour turnover and more consistent staffing in 2021 than some of its non-unionised competitors such as FedEx.

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