Can a struggling firm refuse to refund your pre-Covid holiday booking ?

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This is now a major problem as people want their money back from pre-lockdown bookings

If a payment is made to a business in error, and that business is experiencing extreme financial hardship at the time, is it justifiable for the company to refuse to refund the money immediately?

Years ago, I was contacted by a woman who had paid R12,000 to a company, which was on her list of beneficiaries on her banking app, as she had previously used its services.This article is reserved for Times Select subscribers.Already subscribed? Simply sign in below.

 

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