You want help when you get frustrated with us, and here’s how to get it: Letter from the Editor

– we sometimes get notes from people who say the messages are truncated or garbled. We have no control over that. The issue is with service providers -- often Verizon -- and usually it affects Android devices more than Apple products.

What we do know, after much investigation, is that service providers sometimes take a few days to update their systems to handle changes to phone operating systems. The problems do eventually end. We also know that sometimes the problem is that people receiving the messages have not updated their phone operating systems. If you get a garbled or truncated message, please make sure you are using the latest update.

Fortunately, I have yet to receive a request for help with our podcasts, which is amazing when you consider our podcast episodes have been downloaded more than 17 million times.I also get inquiries about letters to the editor. We welcome exclusive letters of 200 words or fewer that comment on and advance public debate on topics of general interest.

What if my problem is that your platform exists?

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