'We can't go on our much-needed cruise'

MSC Cruises cancels passenger trips after overbooking

6/18/2021 6:03:00 PM

MSC Cruises cancels passenger trips after overbooking

Passengers react after MSC Cruises overbooks trips ahead of postponed Covid restriction lift.

They said the option to rebook for later in the summer could mean few spaces are available.Andy Hunt from Essex was due to set sail from Southampton."Now they've had my money, we had the suitcases out of the garage, I've got the week booked off, my wife has the week booked off, the dogs are booked into kennels.

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"I'm really, really frustrated. It could have been handled so much better."image copyrightGetty ImagesSimon Newton is one passenger who is still waiting to hear if he can travel. "Our much anticipated holiday, that has cost us nearly £4,000, is just sitting with no advice on whether we will be going or not," he said.

Another passenger, Johanna Cross, claims the company took her funds after the announcement that the restrictions were to be extended."We have a limited time period to go away due to school summer holidays and my husband's work pattern," she said. headtopics.com

"By the time MSC sorts this out everything will be booked and we could be waiting months for a refund."Daniel Robinson said his family was deeply disappointed: "We have spent hundreds on clothes as we needed smarter clothing for the evenings and I have a 10 and 14-year-old boys who normally live in sportswear."

image copyrightimage captionEloushka and Liz Godsmark were due to go on an MSC cruiseNia Godsmark was impressed with an MSC cruise she went on in May, so decided to take her family on another cruise in June.The second trip was booked at the beginning of the month as a treat for Nia's mother Liz and her daughter Eloushka, and cost nearly £6,500.

The travel agent they used told the family that MSC was not overbooking, but MSC then cancelled the cruise on Thursday. The Godsmarks were offered an alternative cruise, but would have had to pay more."Or we can have a refund which will take however long it takes," Nia said.

They are disappointed that MSC took payment from them "knowing that there was a very real possibility we would be cancelled"."We are really disappointed with MSC's approach and feel it is particularly damaging to the cruise industry," she said. headtopics.com

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There are also complaints about the extra money travellers have spent to get to ports, covering parking and hotels.Cruises were sold with a 30% discount for NHS workers.MSC Cruises said it was "disappointed that it has been necessary for the government to delay the planned easing of Covid restrictions in England".

It said current capacity restrictions on indoor venues limit its cruise ship to operating with a maximum of 1,000 passengers at any given time. Read more: BBC Health News »

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