Customers voiced complaints about a lack of information from the company and a difficulty in contacting them.Andy Hunt from Essex was due to set sail from Southampton.
Another passenger, Johanna Cross, claims the company took her funds after the announcement that the restrictions were to be extended. Daniel Robinson said his family was deeply disappointed: "We have spent hundreds on clothes as we needed smarter clothing for the evenings and I have a 10 and 14-year-old boys who normally live in sportswear."Nia Godsmark was impressed with an MSC cruise she went on in May, so decided to take her family on another cruise in June.
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