Cox is working with a company named Help Lightning, which says it can"provide remote assistance as though they're working side-by-side." Technicians can demonstrate by drawing on the screen and providing examples and directions on screen.
Cox technicians will talk the customer through the steps needed to fix things, and if requested, show examples of what to do via the webchat. Customers connect by getting a text link from the technician, which they use to connect via their smartphone to start the video chat. Many Verizon customers have complained on Twitter about their appointments being canceled at the last minute by Verizon.
and guess what the $ stops too it's easy Fix
They have come out to do repairs on the lines but not in the house.
What are the doing seeding a 5G network
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