“The suicide hotline has been around for four decades, but how many people actually have that number memorized? They’re not going to remember a super long number. When they’re in that crisis mode, they’re not going to take the time out to go and Google that number,” Bove said.
Increased call volume means increased staffing and infrastructure updates. In other words, it means a need for more funding. A lot of that comes from donations. There are 180 call centers nationwide for the suicide lifeline. Hewitt said the goal is to keep the calls as local as possible. However, if a local office cannot answer the call, it transfers to a national line, and the call is still answered.
“There’s that texting capability. So even just the proficiency and kind of keeping up with the technology that is going to become available,” Hewitt said.
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