Marc Branson of Anaheim is a seasoned traveler who doesn’t always go for high-end accommodations, but he made an exception on a recent trip to Buenos Aires. Three couples would share the space, so when he came upon a five-star accommodation, he decided to book the Airbnb. He soon would regret his decision.,” the headline on the listing read, and indeed, the photos depict a striking, sunny, cheery space with modern furnishings and gleaming wood floors.
When Branson had the water problem, he communicated with the superhost, who acknowledged he was the property manager for dozens of units and that he couldn’t know the condition of all of them, according to screen shots of the correspondence provided by Branson. The host promised he would do better and offered to refund one day’s rent, or $250.
Branson, who has rented numerous times with Airbnb, said he understands that standards for high-end properties can vary and that he’s willing to cut a property owner or manager some slack. In a later email, he called Airbnb’s suggestion to contact within 24 hours “a bit unrealistic.”
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