The Chicago-based chain recently announced it will be opening its first Portillo's Pick Up location in Joliet, Ill. on February 1. At 3,750 square feet, the restaurant will be about half the size of a regular Portillo's and will feature the brand's recently upgraded drive-thru with three lanes. The third lane is specifically designed to fulfill pick-up orders placed ahead of time via the chain's website and phone app.
."You've ordered ahead on the app and you've paid. You just want to pick up your food. We've made that super easy and we're going to see how that performs in West Madison. And we'll see how that performs in Joliet when we open that up in the first quarter of '22." Portillo's, which recently became a publicly-traded company, is battling staff shortages exacerbated by a recent surge in Omicron cases. So the new restaurant setup, which requires fewer employees, seems to be the perfect solution for future labor woes.
"We now have twice as many people out because of omicron than during any other time of the pandemic,"Additionally, the chain has announced it will be investing major dollars into tech upgrades in 2022. According to , Osanloo said Portillo's will be rolling out a new point-of-sale system, digital menu boards, and more robust WiFi capabilities, which will benefit both employees and customers.
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