Tesla Shipped Model 3 With A Missing Brake Pad And Told Customer It Sounded Normal | Carscoops

In any case, after Tesla initially told her that it would be weeks before they could offer her an appointment to see the car, she decided to take it to an independent Tesla shop on December 23. Upon removing the wheel the technician found that there was no brake pad whatsoever on the inside rear. The caliper itself was simply pressing into the rotor. In case this is your first time hearing of such a thing, let me tell you, both the rotor and the caliper were properly ruined.

Some might rightfully wonder if there’s any other possible explanation. Could the pad have somehow fallen out after installation? Could? No, and no, and I can say that because pads can only fall out when they’re so used up that they can slip out between the caliper bracket and the rotor. The shop can’t be at fault because the car was making the noise from the day the owner received it.

To add insult to injury, the team at Tesla has handled this situation like it’s the very first time anything has ever gone wrong with one of their cars. First, they didn’t offer her a loaner, supplying her instead with Uber credits. Then, when they finally did offer her a loaner, it had expired tags. Now, after at least three delays since the parts weren’t available, they’ve pushed her repair back to at least January 19. That’s officially a month after getting the car to begin with.

Waited almost a week to be given a loaner and now it’s been more than 3 weeks since the car was towed to the SC. They say they’re “waiting on parts” and continue to push the ETA back each week. If Tesla can build and ship new cars, why can’t warranty repairs be made? 🤔

Western Europe quality summary inckyded in the comment section was interesting. Left column Reliability. Right column Satisfaction

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