StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy

last Thursday in U.S. District Court in Wisconsin, the complaint accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy.

McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub’s money back guarantee policy and that he is all but certain the game will eventually be canceled. He says he was told he would be given a coupon that expires in 12 months and not the monetary refund he requested.

In a subsequent email sent March 30, Cassidy announced that the company had changed its longstanding refund policy because the coronavirus crisis' impact on the touring industry had put StubHub in an untenable position. “We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote in the email.

Why isn't StubHub considered scalping?

Hope stubhub and Ticketmaster get sued out of business...those greedy selfish pricks 😡😡

What about colleges and universities ?Tuition is much higher than tickets

Just don’t ever use stub hub anymore. They’re making astronomical profits already by charging prices way far above face value. Quit them now!

Good. And Seat Geek should be next! They re doing the same thing. Its not human. Its evil. People need their money back during this pandemic. These policies shouldn't apply when it comes to a world wise crisis. This is shameful.

I’ve been price gouged by them before. Burn that business to the ground I say! StubHub

Good

It took a while but I got my mlb opening day game tickets refunded eventually.

Sue them greedy mother fuckrrrrs

I'm not shocked over this. StubHub locked my account over a error that the barclayscenter box office made. Yet when you put a ticket for sale at $37.00, it will go on sale for 34.07. To see them not giving refunds is not a surprise.

StubHub and Ticketmaster crying their hands are tied due to policies

Good! I want my money StubHub !!!

buyer beware...read the fine print

StubHub says the 120% coupon was so popular 70% took the coupon deal instead of refund. If true they should have no problem giving refunds.

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Ticketmaster has been sued, remember the awesome voucher program they provided, supposedly as makeup. They should have been sued again for that.

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