Offices were emptied and supply chains blown apart. Five-year plans were suddenly compressed to months. By and large, CIOs were the stewards of these seismic shifts, responsible for maintaining the business—safely and securely—while employees transitioned to working from home.
For example, in the financial services industry we saw a 22% increase in IT incident volume. The IT leaders who hadtheir response time by 4%, while those who were not well-positioned had a 9% deterioration in response time.A similar story played out in the communications and media industry.
Because ServiceNow has been in the business of digital transformation for more than a decade, we understand what actions lead to success and what leaves companies wanting more. These insights have led to a proven, prescriptive, business, which has helped our customers receive 5x - 10x return on their ServiceNow investment.
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