Earlier this year, as the Covid-19 crisis took on global proportions, employers found themselves facing previously unknown threats to their workers’ well-being. From boardrooms to NGOs, from SMEs to nonprofits, one question was in the air: Are my people safe?“We’re a source of intelligence and information to our clients,” says Domenic Bell, senior vice president of global product management at International SOS. “They look for our recommendations. They look for us to support their organizations.
Answering the call, Bell’s team built WorkReady, a user-friendly application that helps managers assess whether their employees should return to work amid the Covid-19 global pandemic. With so many Covid-related apps and services already in the marketplace—even just weeks into the global pandemic—why such a great demand?
Takeaway being: For an agile development cycle to succeed, one must identify what’s mission-critical—and back-burner everything else.It’s the classic question asked in the early stages of new product design. Buying off-the-shelf software is quicker but typically more expensive and may require compromise. Building in-house affords more control but often introduces greater risk and complexity.
If anyone is equipped to understand and accept these risks, it’s an international firm that advises clients on often-life-threatening perils. “We weren’t looking to develop a library of standalone applications,” Bell notes of his time building WorkReady. “Most of our clients will actually use this and many other things that we offer.”Nowadays, pretty much anyone can build an app. For International SOS’s clients, the specific technology wasn’t the point.
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