Jordan and Wethered shared insights on what pandemic-era retail trends are here to stay.Visit Insider's Transforming Business homepage for more storiesRetailers made many changes to adapt to pandemic-era business, and some of those changes are here to stay.
We're seeing a big growth of pickups, which is going to be an interesting one to watch, because we're still having retailers say, well after the coronavirus, we'll want to make sure that customers come through the store cause then they'll buy something. But some of the feedback we're getting is that customers are more likely to work with the brand if it offers curbside pickup.
You've got companies like Miso Robotics that are putting industrial robotic arms in the back of the kitchens but still working with humans. Robots working with humans is what's going to happen over the next five years. In five to seven years, I think you'll start seeing a fully re-imagined kitchen. So all new-build kitchens could be fully autonomous, no humans going in the back-of-house. Reduced real estate costs, almost no labor cost.
I think one of the really interesting things is how on top of the data retailers are going to be, because more and more people are going to work from home. If you look at surveys that organizations are sending out to their employees, you're seeing more and more people say that they don't want to go back to full-time working in the office.
While I'd love to get to this fully autonomous kitchen future, it's gonna be a long ways away — five, seven years. We're really focused on kiosks, which are really high quality vending machines. You're gonna see an explosion of vending machines that are super high-quality food made robotically, but in front of your eyes.
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