Mumbai ambulance start-up joins coronavirus battle

In this photograph taken on May 24, 2020, an employee sprays disinfectant inside a HelpNow ambulance, after the government eased a nationwide lockdown imposed as a preventive measure against the Covid-19 coronavirus, in Mumbai.

Aditya Makkar, 20, was inspired to start HelpNow three years ago when his father suffered a cardiac arrest and was told he would have to wait 47 minutes for a government ambulance.Many others in Mumbai, a city of 18 million where the high-rises of the super-rich soar over the shacks of the dirt poor, are not as lucky.

But once the pandemic struck, demand skyrocketed, reflecting widespread shortages across the city's overburdened health infrastructure, with morgues, wards and ambulances running at full capacity. In this photograph taken on May 24, 2020, HelpNow ambulance driver Izhar Hussain listens to details for picking up a patient who tested positive for the COVID-19 next to his colleagues, after the government eased a nationwide lockdown imposed as a preventive measure against the Covid-19 coronavirus, in Mumbai Few have felt the brunt of rising demand as intensely as the drivers — in head-to-toe protective suits — who keep HelpNow's red-and-white ambulances running.

In this photograph taken on May 24, 2020, ambulance staff from HelpNow put on protective gear before starting a transport journey, after the government eased a nationwide lockdown imposed as a preventive measure against the Covid-19 coronavirus, in Mumbai. India has seen an upsurge in coronavirus cases in recent weeks, and has now recorded almost 5,000 deaths — more than China, where the contagion was first detected.

"A poor person cannot afford this disease," said one inhabitant, Imroz Mansoor Khan, who works as a food delivery driver and worries constantly about contracting an infection from a customer.

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