Target's chief stores officer, Mark Schindele, said the company has listened to employees and tried to cater to their preferences. He said many requested additional hours and more stable schedules, which in some cases qualified them for health insurance and other benefits. Another group sought more flexible jobs, so they could juggle child care, college classes or other aspects of life.Kremer said that over the past two years, turnover has fallen to a five-year low.
Craig Rowley, a senior client partner at Korn Ferry and head of the firm's retail practice, said he has spoken with a number of retail businesses recently that say they're having less of an issue hiring workers permanently, but that it's much harder to attract seasonal help. "I don't think you're going to see stores being open till midnight or 1 o'clock in the morning this holiday, when they can't get staff," Rowley said. "It's hard enough to get people to work during the day, and getting people to work the overnight shifts is going to be even harder.
"We don't have a good accounting of companies that said [they] wanted to hire 100,000 seasonal workers. Well how many did you hire?" he said.
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