) employees on Thursday sued the fast food giant and several of its franchisees in Chicago over a store redesign that staffers say has made it easier for angry customers to leap over the counter and attack them.restaurant is seen in Los Angeles, California, U.S. October 24, 2017. REUTERS/Lucy Nicholson
“McDonald’s takes seriously its responsibility to provide and foster a safe working environment for our employees, and along with our franchisees, continue to make investments in training programs that uphold safe environments for customers and crew members,” the company said in a statement that did not mention whether it planned to contest the lawsuit.
The company said last year that it and its franchisees would invest $6 billion to revamp most of its roughly 14,000 U.S. stores. Filed in conjunction with the Fight for $15 and a Union, the complaint alleges a nationwide epidemic of in-store violence, including an armed robbery at a McDonald’s in Orlando, Florida when workers were held at gunpoint in a walk-in freezer.
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