Looking For A New Career? Try CX

As CX has become a more valued business discipline, the number of available jobs has also increased. Thenamed customer success as one of the top emerging jobs in the U.S.

, the number of companies with a CXO or CCO grew from less than 65% to 90%, showing not only the increased respect and influence of the roles but also the growing opportunities for career growth. cited CX job roles as important to achieving business growth—the highest of any job role. Clearly, companies need CX employees to improve their companies and set the stage for long-term growth and customer loyalty.

Strong CX professionals have a solid business understanding, including the roles of each area of a company. They don’t necessarily need a deep understanding of areas like finance or IT but instead require a wide breadth of knowledge of how various parts of a business work together. Cross-departmental experience, such as working with teams across the organization, is vital.

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