A coalition of airline lobbying groups and unions are calling for the DOJ to prosecute unruly passengers"to the fullest extent of the law" following a spike in incidents.DALLAS -- Southwest Airlines CEO Gary Kelly will step down in February after a long run in which he steered the airline through periods of growth, recessions and now a pandemic.
The new CEO will take over an airline with a history of technology outages that have aggravated customers. Two separate issues last week led to thousands of flight delays and hundreds of cancellations. Jordan said the technology problems “were not because of a lack of investment,” and that the airline’s technology department works to prevent them.
Southwest has generally avoided the kind of labor-management conflict that has been common at other big U.S. airlines, although tension has grown in recent years — Southwest sued its mechanics union in 2019, accusing members of conducting an illegal work slowdown to gain leverage in contract negotiations.
Lyn Montgomery, president of the union local that represents Southwest flight attendants, congratulated Jordan and said in a statement that she hopes he will improve the “people-centric culture of our company.” Kelly said steering the airline through the pandemic was the biggest challenge he faced in the past 17 years.Kelly extended the airline’s string of profitable years to 47, until it lost $3.1 billion last year amid the pandemic. Under Kelly, Southwest added destinations including international ones, and it bucked industry trends by refusing to assign seats or charge fees for checking a bag or changing a ticket. Kelly frequently mentions that Southwest has never laid off employees.
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