Leading During COVID: What To Say When You Don’t Know What To Say

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There’s one phrase I hear more than any other in coaching conversations with leaders right now: “I just don’t know.”

With workers rarely seeing each other live, it’s easy to feel disconnected from the organization. As one client recently noted, there’s not even office gossip anymore. People want to know that their leader has their back, especially when routine touch bases are harder to come by. This is a time for support to be explicit and underlined, rather than implied. It helps people to focus if they know that whatever happens, they won’t be hanging out there alone.

I’ve spoken to clients that have grown tremendously in engaging team members, showing agility, and connecting to purpose. If we can manage to find the space, we can pivot to the places where we can control our meaning. Leaders can play a big role in reminding people where to look.Many companies are either in the midst of layoffs or considering them. Business models are changing quickly. Reorganizations are commonplace.

 

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