How to keep your customers happy

A happy customer is a repeat customer

24.8.2019

A happy customer is a repeat customer

One way is to ensure your workers are, too

A HAPPY CUSTOMER is a repeat customer, or so the saying goes. But how can a business keep clients satisfied? The answer, according to a recent study, is to treat employees well. Glassdoor, a website which let workers assess employers, looked back over the records of 293 companies across 13 industries between 2008 and 2018. It then studied the link between employee satisfaction, based on its own ratings, and the American Customer Satisfaction Index, a benchmark gauge of shoppers’ sentiment. A one-point improvement in Glassdoor’s rating (on a five-point scale) translated into a statistically significant 1.3-point increase in customer satisfaction (rated from zero to 100). As might be expected, the link was strongest in industries where workers have the most direct contact with customers, such as retail, restaurants and tourism. In such trades, a one-point gain in employee satisfaction rating raised that of customers by 3.2 points (see charts). Companies with high scores for both employee and customer satisfaction include Southwest Airlines, Trader Joe’s, a grocer, and Hilton Hotels. The link is less strong among manufacturing and energy firms. Get our daily newsletter Upgrade your inbox and get our Daily Dispatch and Editor's Picks. More pertinent to bosses, Glassdoor also cites a study showing that higher customer satisfaction leads to higher market value. So here is a tip for chief executives: be nice to the front-line staff and your bonus might be bigger. ■ This article appeared in the Business section of the print edition under the headline "Can get some satisfaction" Read more: The Economist

Be careful. This model uses dual vaiable analysis. Add a 3rd and then see Can I give you my employer's handle so he can see this?I can't tag him I’m sorry, that correlation is quite weak on all four of the charts. Picking stats to support a thesis. But that's not what the CFOs were taught at the Scrooge McDuck School of Business, so the beatings will continue until the wage slaves collapse.

DaniDur Sempre detto e anche testato in prima persona. Employees are interfaces. Treat employees well shapes a joyful environment. That environment shapes a psychological culture that appears in employees' deployment towards customers, their happiness becomes a sort of magnet that positively affects customers.

How profound Unnecessary information. Client Satisfaction will depend upon product or service expected delivery. Simple like that. That’s true, but not many boss care about this Isn’t that common sense? These studies are so silly

After Pantaleo, Wary N.Y.P.D. Officers Say No One Has Their BacksFollowing the firing of Daniel Pantaleo, NYPD union leaders accused Mayor Bill de Blasio and the police commissioner of undercutting their ability to enforce laws. But among officers throughout the rest of the department, the reaction was more complex. like I'm supposed to give a fuck what cops think maggieNYT o no poor cops ACAB

With corporatism it doesnt matter about happy customers what matters is happy politicians that will stack regulations on your favor. Who would of thunk..... obvio Definitely! It's surprising that the relationship is inverse in the oil and gas sector. Treat your staff worse in order to get more satisfied customers? 🤔

Capitalist companies always dupe their workers. Thanks i was just learning about pca.. 🙏😂😂 Now, back to shareholder value theory... 🤑 Funny, that. Them graphs don't contain any noise whatsoever.

How a Los Angeles-based conservative became one of the internet's biggest sensationsThe videos aren’t full of memes and shouting. But they’ve had marked success rallying young people to Trump’s side than many campaign committees aligned with the president. Here’s how Dennis Prager built a conservative digital empire: A suckered is born every minute. PT BARNUM (or WC FEILDS said) And it still holds true in America. I can tell you how DennisPrager built his conservative digital empire: By lying. Oh, and his a misogynistic bigot too. But he hides behind a bible, so I guess he's okay. Using oil bilionaires money.

You don’t say alllibertynews Duh. Why can’t greedy shareholders and CEOs see that? It’s basic ECON. There are some great articles on this subject for example by Carador, T. & Pratt, M. (2018). Many people are saying ‘duh’ but there are still some anomalies out there that need to be researched. Can't be over emphasized

Duh. True that! A disgruntled employee care less about his employer let alone the customer who is not directly responsible for his/her wages. Lean parosemena SCC1705 Lenin It ain't rocket science. i would retweet this for hilarious comments duh hahahaha

Hasbro gets Peppa Pig, and lots more, with $4 billion Entertainment One acquisitionHasbro has acquired Entertainment One for $4 billion, a deal that comes with Peppa Pig and lots of other assets.

Rocket science! The beatings will continue until morale improves! How about Amazon richardbranson It's a nice sentiment, but correlation does not imply causation, and you ought to know better. This is data journalism at its weakest. Another one of those studies that I could've done for less than the cost. Why can't I get paid for this? If one is happy w/their vocation(positive effort/production), one's customers will be happy. DOH!

studysuggests So... miserable gits behind the counter make the experience less happy? Who knew? Do we really need a study to tell us this? Undoubtedly essential

Beyond the Breakthrough: What it Will Take to End Sexual Violence in one GenerationWe cannot forget the revelations that MeToo has taught us, and we must channel these lessons to enact culture changes in behavior and attitudes that will ultimately prevent sexual harassment, misconduct and abuse from occurring in the first place.

I always look at the front staff when I deal with any company: rude staff; inevitability rude management right up to board level... Duh! This is news? Was proven decades ago. This is the axiom of richardbranson ... Certainly, that's true. dasblaw You don't say. 🤤 So market forces should produce better working conditions. Nice!

Gradient is low - not sure there is much of a message there. Well I never!

Hasbro Acquires Indie Entertainment One In $4 Billion DealHasbro and Entertainment One have made a deal to for the toy giant to acquire the independent studio in an all-cash transaction valued at $4 billion. The tie-up will merge Hasbro’s preschool … Hasbro Does this mean Discovery Family can air a fuckton of eOne shows on their channel? Hasbro Now how long before Disney buys Hasbro? WillTheLandMan Hasbro Hasbro. Ready for one stop shopping and a group of diverse writers with original feature / pilot projects to fill that development slate? Check out TheWRACGroup

so true! That's why I want to destroy this customer society of Hedonism and Alienation, to restore the Old Order that once preceded the cursed Enlightenment. ...And brings more:spouse,husband,mother,Father;sons/daughters;family members,friends,acquaintances;neighbors,come-workers,and so Not if you are a monopoly

Hotels leaving an MMJ mint on the pillow with turndown on request and airlines offering edibles instead of alcohol might inspire some customers loyalty. PRICE QUALITY AND SERVICE MAKES A HAPPY CAMPER 'Good gosh, Godfrey, The Economist is now pretending to care about workers! That has never happened since 1843!'

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Bill Skarsgård Is the One to BeatThis is why Bill Skarsgård is not afraid of his character Pennywise in 'It: Chapter Two.'



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