H&M Begins Charging Customers for Online Returns as Retailers Move to Reduce Emissions

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The age of hassle-free returns for online shopping may be coming to an end.

Customers in the UK are now required to pay a £1.99 return fee for each returned parcel, which is still a significant difference from the $5.99 customers are required to pay H&M in the U.S. The change won’t apply to in-store returns or to H&M members and was first implemented to cut costs, with the company telling“It all depends on how it’s received by the customer.

By charging for returns, H&M could cut back on the amount of carbon emissions it puts out, cutting back on the negative environmental impact created by mass returns which doubles down on the amount of pollution it puts out. Carbon dioxide emissions grew from 15 to 24 million metric tons in the U.S.

 

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