Getting Hosed: A woman fights the City over a water bill she never should have received and wins -- at a cost of more than $12,000

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Getting Hosed, our exposé on Chicago's bad water billing, has saved consumers hundreds of thousands of dollars. So we wanted to know - what happens if you take on the City yourself?

We also have a database of dozens of you whom we've yet to get to. So we wanted to know - what happens if you take on the City yourself?water bill

"It's beyond debt collecting," said Deborah Karim."It's almost like being a financial and credit serial killer." "I was a real estate investor. 2008 was an economic collapse. All my eggs were in one basket, and it was very, very painful. It's painful now to talk about it," Karim said."But when the Chicago Water Department shut off the water, we were forced to buy water at the store.""If you're going to be homeless, Florida is the place to be," she said."I think it's 80 degrees right now.""No utilities running. Pipes busted. Ceilings caved in.

At her hearing, a judge said the city did not have enough evidence to prove Karim used any water. Note again that she was in Florida, and the pipes were busted.Six years later at a hearing in 2019, a City attorney said,"Because there is evidence that the water was on, the City did bill accordingly."And again, what did Karim say the conditions were at the property for which she was being billed?unmetered accountKarim and 180,000 other Chicagoans have unmetered accounts.

She played that recording for the judge at her new hearing, as a City attorney fought her. At the 2019 administrative hearing, this is what happened:"I guess, I would object on relevance.""I am finding in favor of the respondent and against the City," the judge later said,"and I am dismissing the case."Indeed most would. For just one trip back from Florida for one court date on Nov. 6 of last year, it cost Karim $1,803.

 

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