It’s been a bumper summer for air travel but passengers have experienced more than their fair share of delays and disruption.
It’s not just the summer, the entire year so far has been tougher on passengers. In 2023, 23% of flights have been delayed—worse than the 21% in the first eight months of last year. While 26% of United Airlines ‘ and 26% of Southwest Airlines ‘ flights have arrived more than 15 minutes late. Southwest’s average delay time is 36 minutes, while Alaska’s is 37 minutes, compared with around an hour for Delta, United, and American.
Southwest’s performance, relative to its peers, may surprise some, particularly after it began 2023 with a holiday travel meltdown. The low-cost carrier took a $325 million revenue hit from the disruption as affected passengers canceled return flights and many opted to book with other airlines in January and February.
But Southwest missed out on the sector’s early 2023 rally, in particular, as investors lost confidence following the disruption.
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