Five9 reached a new phase of growth now that cloud adoption has become the norm, CEO Rowan Trollope told CNBC.
"The contact center has become the new front door for a lot of companies, especially as they look to leverage digital channels," he said.shifted into a new gear of growth after cloud services became the standard for businesses, CEO Rowan Trollope said on CNBC Friday. Demand for cloud services and technology stocks surged as society switched to remote work and school during Covid-19 restrictions last year. As more businesses went online, they began to transition away from traditional touch-tone call center operations to include automated and text services.
"AI and automation are leading the day right now with large customers," who are looking to be more efficient, he said. "The contact center has become the new front door for a lot of companies, especially as they look to leverage digital channels."
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