LONDON - HSBC is moving more than 1,200 staff in Britain to permanent working from home contracts, in one of the strongest indications yet of how banks are locking in changes to employees’ work patterns as a result of the pandemic to cut costs.Around 70% of the bank’s 1,800 call centre staff based across England, Wales and Scotland had volunteered to never return to the office, Unite, one of Britain’s biggest employment unions, told Reuters.
Unite said HSBC has offered staff a 300 pounds per year working from home top-up payment to cover additional expenses such as higher heating and electricity bills. A quarter of staff declined the offer as they wanted to work in the office at least some of the time, while 5% preferred to go back to the office permanently.
HSBC had already closed a call centre in Swansea, South Wales since the pandemic. Its main two remaining call centres are in Leeds in northern England and Hamilton, Scotland.
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