New York — Some Delta Air Lines passengers whose flights were canceled when the airline melted down due to a global tech outage in July have sued the airline in a class action, alleging that Delta refused or conditioned refunds to passengers as it struggled with mass cancellations.
Transportation secretary Pete Buttigieg posted on X July 25, saying that although Delta’s operations appeared to be back to normal, he remained “concerned” and that an “investigation into this breakdown will continue.”Delta Air Lines declined to comment on the lawsuit. But its CEO, Ed Bastian, has squarely placed the blame on CrowdStrike and said the computer problems cost the airline $500 million.Bastian claimed CrowdStrike was nowhere to be found during the meltdown.
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