Daughter of woman fatally pushed in Lloyd Bank to campaign

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Michelle Lopez says staff should be given better training on how to help customers with dementia.

The daughter of a woman with dementia who died after she was pushed to the ground in a bank said she was "stunned" staff did not intervene prior to the fatal shove.

Mrs Coutinho-Lopez, who had Alzheimer's disease, died in hospital on 16 December 2021 - 10 days after she was pushed to the floor. "I was stunned that could happen and the bank let it get to that. I believe the bank is equally to blame for what transpired on that day."Ms Lopez told the BBC that she would campaign to ensure bank staff received training on how to help customers with dementia.

 

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