Coronavirus Sends Outsource Workers Home, Causing a Ripple Effect

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The shift to home employment has introduced complications that are hurting many major multinationals

Millions of workers in India and the Philippines do everything from writing computer code to fielding customer calls for companies across the globe. Now, with the new coronavirus hitting, they have been sent home to work.

The shift has introduced complications that are hurting the ability of the companies they work for—many of them major multinational banks, insurers, hospitals, retailers and airlines—to extend new loans, change and refund travel tickets, process claims, fill and cancel orders and bill for services such as...

 

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