“Our first priority is to ensure that our customers have access to the care they need – especially in this unprecedented time,” Brian Evanko, president of Cigna's government business, said in a statement. “We have maintained a continuous and growing presence in the individual exchanges since their launch in 2014, and are excited by the opportunity to serve even more customers in 2021 and beyond.
To be sure, Cigna is one of the few national commercial health insurers that maintained a presence on the exchanges since individual coverage was offered while rivals UnitedHealth Group, Humana and Aetna stopped selling individual coverage under the ACA. Unlike Cigna, many of the insurers that left the individual business were unable to successfully manage the rising costs of uninsured Americans signing up for coverage.
In recent years, however, some health insurers see a more stable market and are looking at re-entering markets they left. UnitedHealth, for example, announced it was leaving the ACA’s exchanges at the end of 2015 and withdrew in 2016The expansion by Cigna and other companies as well as the potential return of UnitedHealth Group’s UnitedHealthcare to the exchanges for 2021 will mean more choices for Americans during the fall open enrollment period that begins Nov. 1 and runs through Dec. 15.
“Cigna remains deeply committed to providing affordable access to quality care – when and where our customers want to use their benefits – with offerings that encourage and support whole-person health,” Lisa Lough, president of Cigna’s individual and family plans business said.
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