California has expanded phone assistance to those filing unemployment insurance claims during the COVID-19 pandemic, but the state Employment Development Department continues to receive criticism from people who have not been able to get through on jammed lines despite making dozens of calls to the agency.
“I know that people have continued to have trouble today reaching someone on the phone center. I know that people are still not getting through,” Su said during a Facebook Live chat in which residents peppered her with 1,500 questions and messages, many of them showing frustration. While many people are able to file jobless claims online without issue, others have specific problems they are trying to resolve, including addressing denied claims, which require talking to a live EDD representative.
Calls by The Times to the EDD call center were answered with a recording that says: “We are currently receiving more calls than we can answer and are unable to assist you at this time. Please try again later.”
TIP: If you can't get through, or unable to spend hours dialing CA EDD unemployment line (or other state UI agencies) There's an automated service - Claimyr - for $20 ($5 discount w/link below), to get you in the hold queue, connect u when it does:
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