A woman who rang a GP surgery in west Belfast 286 times before her call was answered was then told to ring back the next day, assembly members have heard.The meeting was also told frontline workers were leaving because of the abuse they faced on reception.What are the rules as NI's Covid numbers surge?
At the same time, the West Belfast assembly member said, there were some genuine complaints about GP services.She said: "There was one case that I was dealing with and a lady rang her practice 286 times. When she got through after 286 calls, she was then told to ring back in 24 hours. He added: "That is a reflection of just how difficult the system is at the moment…a reflection of just how great the volume is at the moment. I think that would break every GP's heart hearing stories of that and we do hear stories of that in every single practice. The demand is huge."He said: "The last time I was here at committee I shared how busy our surgeries were and how demoralized and exhausted our staff were.
Even before Covid it has taken over 300 attempts and an hour for the phone to connect with GP surgery b4 waiting on hold for 20 more minutes and get dropped when you get to 3rd in queue. Hello London Borough of Harrow. It's quicker to go to A&E than get phone answered at GP.
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