AT&T and Ticketmaster breaches show hackers can attack from many angles

By Savannah Sicurella, The Atlanta Journal-ConstitutionIn this photo illustration, a Ticketmaster website is shown on a computer screen on Nov. 18, 2022, in Miami.

But the recent hacks of AT&T and Ticketmaster show it’s not just the brands we use that need to keep our digital identities safe, but the web of companies they rely on to make a seamless digital world possible. Last week, AT&T announced that hackers obtained data on the calls and text messages of essentially all its customers over a period of at least five months. AT&T said the hackers downloaded the information in April of this year from its workspace on a third-party cloud platform the communications giant later identified as Snowflake.

According to cybersecurity analytics firm Mandiant, a hacker used compromised credentials stolen through info-stealing malware to access a customer’s Snowflake installation. With this access, the hacker extracted data. This account did not have multi-factor authentication enabled. Around 165 organizations were potentially exposed, according to Mandiant.

Some of these costs are passed onto consumers, IBM found. About 57% of respondents in a survey of 533 companies impacted by breaches said that it led them to increase the prices of their business offerings.

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