Higher rates for Xcel customers were reflected for the first time in bills starting Nov. 1.
However, because customers cannot simply pick up and switch utility companies Denver7 asked Kenny what incentive Xcel really has to negotiate for the best possible rate. “I really think Xcel needs to step back and focus on customer satisfaction instead of nickel and diming us with all of these onerous rate increases that are just pancaking and adding up. We are in a very dangerous period now and I really call on the commission to really scrutinize this to a degree we've never done before,” Gavan said.
“We understand that any rate increase of any sort for some of our customers can be challenging and difficult. And the first thing I'd want them to know is that we are here for help,” Kenny said. “If they need help paying their bill, we can help put them on a balanced and levelized payment plans, and we can also direct them to energy assistance programs.”
At the same time that customers are struggling to pay their bills, in the first nine months of 2022, Xcel reported $555 million in profits for its shareholders. Kenny says the profits are an indicator of a healthy company and are in line with other utility and energy providers.
GovofCO this is a REAL problem and will make people homeless. What are you doing for the people of Colorado to address?
Our bills have doubled
GovofCO who can afford this kind of increase?
I can help!! Would love to help Colorado folks switch to solar + batteries. Quit paying the monopoly that is Xcel!
It’s shameful we pay what we pay and they make hundreds of millions in profit and ask for even more .
And they are forcing those 'smart' meters on to customers. I got a notice and if I wanna op out, I got to pay them! How bout giving us another company for electric, besides this one bc as of now, ppl like me don't have an option if we want power.
Profits and naming rights to a stadium. Thus is the same company that will not allow you to cut the cord.
Imagine that. That is SO, WEIRD.
Same in every industry. Inflation is just a big swindle.
Mine has doubled every month for the past year, and still only using the same amount.
You guys. Jared is giving history lessons on the Colorado flag. He cannot be bothered with such trivial.... inconveniences
Finacial Terrorist Organization FTO, that's who and what they are. Period.
It’s outrageous. I am doing my taxes and looking at a years worth of bills. My monthly bill has risen 150%
XcelEnergyCO you all are sickening.
And the PUC will just rubber stamp yet another rate increase. *Sigh* Why do we even have a PUC? They're pretty much worthless.
GovofCO bill doubled this month and we were out of town 1 of 4 weeks. How is this possible? Monopoly taking advantage of consumers in CO. Can you address?
This should be illegal. How many more ways can the consumer be taken advantage of right now?
Bill literally doubled in a year as we began to reduce usage. Wanna mail them $150 in animal sperm as payment
These people are criminals.
Yeah, and xcelenergy has ignored my request to put in my Solar meters for 3 months now. My entire system is ready for activation but I can't get them to connect it🤔 Could that be a coincidence?
If only the consumers had an advocate in this or maybe an alternative energy company....
Gee, it’s a no-brainer..🙄
GovofCO any investigation on the way?
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