Amtrak backtracks on $25,000 charge to wheelchair passengers, promises policy review

5 min readAccess Livingofficials have apologized and said they're suspending a policy after two wheelchair users in a group of five passengers were charged $25,000.

Initially, though, when the group bought tickets in December, Amtrak said accommodating two of the five would cost an additional $25,000 because cars would have to be added to the three-car train to accommodate everyone. "It was sticker shock," she said."I went back to look at the old bills to see what we were charged, and for seat removal there were no additional charges."Hayman told ABC News she and her colleagues were grateful Amtrak rescinded the charge but were concerned that it could happen to wheelchair passengers in the future.

Members of the group reached out to Amtrak and were told the charges were part of a new policy. No additional details were provided until last week, when the group's story went public.

Must have been the outsourced call center that booked them!

Considering. 🙄

25K was ridiculous but I could understand charging an extra fee because it sounds like extra work for the workers and the company to accommodate the chairs

SUE THEIR ASS.

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