New rules unveiled by the Dept. of Transportation Wednesday mandate automatic, transparent cash refunds for travelers met with flight disruptions. issued final rules Wednesday to require airlines to automatically issue cash refunds for things like delayed flights and to better disclose
Airlines for America, a trade group for large U.S. carriers, noted that refund complaints to the Transportation Department have fallen sharply since mid-2020. A spokesperson for the group said airlines “offer a range of options — including fully refundable fares — to increase accessibility to air travel and to help customers make ticket selections that best fit their needs.”
The Transportation Department issued a separate rule requiring airlines and ticket agents to disclose upfront what they charge for checked and carry-on bags and canceling or changing a reservation. On airline websites, the fees must be shown the first time customers see a price and schedule.
Airlines Federal Rules Refunds Cash Transportation Department Checked-Bag Fees
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