Airline wouldn’t extend COVID travel credit when traveler got sick. Will she lose the money?

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When couple canceled a trip for medical reasons, the airline refused to give an extension.

given by most airlines had hard deadlines, saying you had to travel by a certain date in the future or you would lose the credit.

American later extended the credit. The Holts had until Sept. 30 to book the travel, which had to be completed by Dec. 31, 2022. The credit didn’t allow them to book flights further into the future, documents show. “Her doctor has tried a number of meds that have not yet reached their potential,” he said, noting that one medication she started in January 2022 can take six months to two years to fully kick in.

 

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