Airline crew allegedly refused to accommodate traveler with autism. Now, they've been grounded.

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Man says SkyWest Airlines flight crew refused to allow his brother with autism to sit near a family member and walked off the plane, forcing all 86 passengers to deplane and take a later flight.

Once they boarded the plane, a woman quickly volunteered to switch seats with Tayo so he could be near his sister during the more than two-hour flight.

Isola said he and his family explained to the flight attendant that Tayo is special needs and"that this small accommodation would be necessary." But she would not relent, he said, and instead, brought in a gate supervisor who sided with the family. After already being delayed for nearly an hour, the flight attendant then consulted the pilot and advocated for the family and the passenger who switched seats with Tayo to be booted from the flight. She told the pilot they were a"safety hazard," Isola said.

The pilot and his crew refused and exited the terminal, Isola said. He and the 74 other passengers had to exit the aircraft and wait three hours for a new crew to board the plane.Isola said he shared his experience to highlight the"ignorant, bigotry and blatant discrimination that unfortunately exists in people today."

“Delta apologizes to customers on flight 3596, operated by Delta Connection partner SkyWest, for any inconvenience following an onboard event," a spokeswoman told NBC News.

 

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Disgusting! They should all be fired!

mrjaxtaylor This is heartbreaking. Completely unacceptable.

mrjaxtaylor WtF people.. help the kid out! Put yourself in HIS shoes.. no ,didn’t think you wanted to do that..

Unbelievable! Don’t even know what else to say.

I bet there's more to the story than the headline presents.

They should be punished.

It cannot be this simply cruel.

SkyWest trumping again? Fire them.

could have handled that BEFORE you boarded the plane and not inconvenience 73 other people plus crew.

Shameful 😠

No wonder not fun taking flight with skywest

CC stevesilberman

In short: a menially employed white person pulls rank on a Black family because she can. 74 people suffer because bigotry, fck yeah! There was no reason for this other than hate and cruelty. Do you find disability accommodations annoying? Yes? Too fucking bad. Get over it.

This was entirely a one-sided account of what happened. 2 sides to every story. Try some better reporting next time.

There appears to be one stewardess that caused all this aggravation. Even went against the advice of other staff. Let’s get her picture and name up. Time she is held accountable.

O Ama ml. O.n

Can't the passengers who want to sit together, get to the airport early & be 1st to check in & request seats next to each other? Whenever I have travelled getting to the airport early has always been a blessing as I could pick my seat by talking nicely to the agents on duty.

Delta united AmericanAir AlaskaAir SkyWestAirlines Wow! Better fire that crew! Not acceptable!

First of all the family should've brought it up when they bought the tickets, & 2nd of all it was definitely inappropriate for working class ppl to treat passengers that way! They pay your salary! It was a total embarrassment to the airlines

There has GOT to be more to this than as reported. Surely?! Either that or SkyWestAirlines (Delta) are a really (no seriously, *really*) crap carrier arrangement.

Stupid decision. Don't they know that autistic child need constant adult supervision.

My daughter is autistic it pisses me off that an airline would refuse people that have a disability they can’t help it I would get off the damn plane to insensible assholes 🤬

If you cannot follow instructions and remain seated you shouldn’t fly. Why are people so entitled?

A Republican dream airline!

wizzair Ryanair lufthansa budairport AIRportalhu NATO

Would sue the crap out of that airline for the humiliation and embarrassment they caused my family!

How is this not discrimination? This is an American owned airline & they just violated that passenger's Constitutional rights.

so insensitive of people, makes me sad

I hope they all get can

Weird behaviour

It’s unfathomable that this happens in this day and age. Awareness, compassion and patience is essential for any workers who work with the general public. I’m glad the crew was grounded and I hope without pay.

Don't use this airline till the mean people get fired.

Time to think about another occupation? How about a job a trump tower?

Goodness

SkyWestAirlines -_-

Terrible grammar also in this tweet

What's the big deal, just a typical Delta flight.

Stop flying with Skywest Airlines........SIMPLE

I don’t understand how ignorant the flight attendant and pilot were. They need sensitivity training on dealing with special needs passengers. A woman was happy to switch seats, problem solved. When I fly with my teen with Autism I let the airline know when booking.

JetBlue no fucking good

shaifranklin It’s complex; we book seats ahead of time together and check in with the desk to pre-board. Never been on SkyWest but everyone else has been super-accomodating once you explain.

Such inhumanity. Shame on Skywest.

America, a first-world country, and still worried about sitting in the same seat of an airplane, with an autistic boy? I bet anything with you that this passenger who refused to be seated must be a Democrat.

Gee SkyWest was really accommodating and compassionate. Nice going assholes. Real humanitarians.

SkyWest has some serious explaining to do

Special seats can help cause people with mental health issues like autism can be a danger to society.

well, at least he wasn't shoved into an overhead bin or beaten unconscious and dragged off the plane . . .

My little brother has autism, so goodbye Skywest, my company and I, will never fly with you!

Passenger with Autism? Sounds like OBUMA!

kate_hawkins776 Humanity first!!!

This kind of thing happens all the time to ppl living with invisible disabilities. One can see it happening frequently with the FoodAllergy community. Change is needed!

The people jumping in to defend the airline, most without spending the 45 seconds it takes to read the article first, are fascinating. Who automatically assumes an airline is in the right on anything? Both accounts I checked were over 80% on botsentinel, so... that's notable.

maggieNYT Wow!

Why would the flight crew even do this? I mean, what do they have to gain by being cruel to a disabled person? Did they want him to have an austistic meltdown during the flight? They all need to be fired.

That was wrong!

Are they with southwest?

Weird... seems like a bad business decision on their part, this likely represents a large loss of money and now bad press.

😡

I'm sick of disabled people and their families thinking the normal world has to accommodate to their needs.

So a passenger created such a disturbance on an airplane that the crew determined it was unsafe to fly, right? Thereby causing what, 73 passengers to have to take another flight?

maggieNYT Was this a case of poor planning being someone else’s emergency....I.e could this have been avoided w/o putting the flight crew on the spot?

PIC is allowed to do that. You may want to do some digging to find out more before reckless accusations

Sorry, this is obviously not the whole story.

Truth2Come We should be mindful of intersectionality here. It stretches credulity to believe this would have happened to a white family. Delta this is exceedingly distressing. Bought a ticket today and regretting it.

Simple Fix! Nobody Fly this Airline and they’ll be gone in a week!!!

Sounds like these assholes are better suited as ticket takers at a trump klan rally.

There must be some reason given by the airline staff about the autism brother. THIS is highly unusual for the airline staff to wLk out.

I really do not understand who the people on this flight crew think they are. How dare they act his way. They should be immediately terminated and blacklisted delta. Disgusting.

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